Privacy Policy

Your privacy is important to us. It is Tiyeni Xpress' policy to respect your privacy and comply with the Malawi Data Protection Act (2023) and any other applicable laws regarding personal information we may collect about you across our platform, including our website and associated applications.

This policy is effective as of March 20, 2026. We are committed to protecting the data of our Malawian users and maintaining transparency in how we handle your digital footprint.

Information We Collect

Information we collect includes both information you knowingly provide us when participating in our services (such as food delivery, ride-hailing, or retail purchases) and information automatically sent by your devices.

Log Data

When you visit our platform, our servers may automatically log standard data provided by your device. This may include your IP address, browser type, pages visited, time spent on the app, and technical details related to system errors. While this data is not identifying on its own, it may be combined with other data to identify individuals.

Personal Information

We may ask for personal information which may include:

• Full Name
• Email Address
• Date of Birth (for age verification)
• Phone/Mobile number (TNM Mpamba or Airtel Money linked numbers)
• Physical Home/Mailing address for deliveries

Legitimate Reasons for Processing

We only collect and use your personal information when we have a legitimate reason for doing so. We only collect information that is reasonably necessary to provide our services to you, such as facilitating payments via PayChangu or arranging rides.

Collection and Use of Information

We may collect information when you sign up for updates, contact support, mention us on social media, or use our mobile interface to access content. Purposes include:

• Personalizing your user experience.
• Communicating regarding your orders or bookings.
• Analytics for business development and improving platform performance in Malawi.
• Marketing and promotional communications (subject to your consent).

Security of Your Personal Information

We protect your information within commercially acceptable means to prevent loss, theft, and unauthorized access. While we strive for 100% security, no method of digital storage is absolute. We will comply with Malawi's breach notification laws should any data incident occur.

Children’s Privacy

Tiyeni Xpress does not knowingly collect information from children under the age of 13. Our products and services are aimed at individuals capable of legal transactions within the Republic of Malawi.

Disclosure to Third Parties

We may disclose information to subsidiaries, IT service providers, payment processors (PayChangu), and regulatory authorities when required by Malawian law. All third parties are required to protect your data in accordance with this policy.

International Transfers

Your data may be processed in locations outside of Malawi where our partners maintain facilities. We ensure that such transfers comply with the Data Protection Act and maintain adequate safeguards.

Your Rights

Under Malawian law, you have the right to request details of the data we hold, correct inaccuracies, or request deletion. You may opt out of direct marketing at any time via the platform settings or by contacting us.

Contact Us

For any questions regarding your privacy, please contact Tiyeni Xpress:

• Email: info@tiyenixpress.com
• Phone: +265 892 83 45 59
• Address: Lilongwe, Malawi